Wednesday, May 4, 2011 6:30-8:30 PM

Agenda
San Fernando Valley Service Council
Regular Meeting
Marvin Braude Constituent Service Center 6262 Van Nuys Blvd. Van Nuys, CA 91401
Call to Order
Council Members:
Richard Arvizu, Chair Gary Bric Michael Cano Jesus R. Ochoa Kymberleigh Richards Donald Weissman Officers: Jon Hillmer, Director Wilbur Babb, Communications Manager Suzanne Handler, Council Secretary

Please turn off cell phones or put them on vibrate

PLEDGE of Allegiance

APPROVE Minutes for April 6, 2011 meeting

3. CHAIR’S Remarks

4. PUBLIC Comment

5. RECEIVE Director’s Report, Jon Hillmer

Performance Report

On Time Performance by Line

Clean Bus Ratings

Wheel Chair Boardings

Bus Specs

Line 183 Ridership

Metro Board Meeting for April

6. DISCUSS Service Council Representative Terms, Jon Hillmer

REPORT on Standard Operating Procedures for Handling Difficult Riders, Jon

Hillmer

8. REPORT on Bicycle Program, Lynne Goldsmith, Bicycle Program Manager

9. CHAIR and Council Member Comments

Line Rides

Action Item

Consideration of items not on the posted agenda, including: items to be presented and (if requested) referred to staff; items to be placed on the agenda for action at a future meeting of the Council; and/or items requiring immediate action because of an emergency situation or where the need to take immediate action came to the attention of the Council subsequent to the posting of the agenda.

ADJOURNMENT